1. PERSONAL INFORMATION WE COLLECT

When you visit Nutizen.sg, we collect two types of information:

Device Information and Order Information.

Device Information: When you browse the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the individual products you view, what websites referred you to us, and how you interact with the Site. We collect this using:

  • Cookies: Data files placed on your device.
  • Log files: Actions occurring on the Site.
  • Web beacons, tags, and pixels: Electronic files used to record how you browse the Site.
  • Abandoned Cart Tracking: Our website uses cookies to keep track of items in your shopping cart, including when you have abandoned in your cart. This information is used to determine when to send cart reminder messages via SMS or email.

Order & Subscription Information: When you make a purchase or sign up for a Nutizen Subscription, we collect specific information including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  1. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the information we collect to:

  • Fulfill Orders: Process payments, arrange shipping, and provide invoices/order confirmations.
  • Manage Subscriptions: Ensure your recurring 4-week orders are processed accurately and automatically.
  • Communication: Send you updates regarding your orders, subscription status, and customer support.
  • Risk Management: Screen orders for potential risk or fraud.
  • Marketing: Provide you with information or advertising relating to our health supplements, in line with the preferences you have shared with us.
  1. SHARING YOUR PERSONAL INFORMATION

We only share your Personal Information with third parties to help us improve the  services we provide for you. For example:

  • We use Shopify to power our online store.
  • We use Google Analytics to help us understand how our customers use the Site.
  • We share information with delivery and courier services to fulfill your recurring subscription shipments.

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.

Note: Nutizen does not share text messaging (SMS) originator opt-in data and consent with any third parties for their own marketing purposes.

  1. BEHAVIOURAL ADVERTISING

We may also use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising via:

  1. YOUR RIGHTS (SINGAPORE PDPA)

In accordance with the Singapore Personal Data Protection Act (PDPA), you have the right to access the personal data we hold about you and to ask how it has been used. You also have the right to request the correction of any errors in your personal data.

  1. DATA RETENTION

When you place an order or start a subscription through Nutizen.sg, we will maintain your Order Information for our records unless and until you ask us to delete this information.

  1. CHANGES

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

  1. CONTACT US

For more information about our privacy policy and practices, if you have questions, or if you would like to make a complaint, please contact us:

Email: hellonutizen@outlook.com

Mailing Address: 50 Gambas Crescent #09-16, Proxima@Gambas Singapore 757022