FAQ
SHIPPING POLICY
$3.90 islandwide in Singapore, free shipping for orders above $60
Orders are processed and packed for shipping in just 1 working day
How long does it take to receive my order?
No
PLACING AN ORDER
Browse our selection, add the desired items to your cart, and proceed to checkout. You can place an order as a guest or create an account for faster future checkouts.
We accept all major credit cards (Visa, Mastercard, Amex).
At the checkout page, on the top left look for a coupon option. Click on “enter your code” and press apply coupon.
If the order has not yet been processed for shipping (usually within 12 hours), you may be able to cancel or change it. Please contact us immediately at (hellonutrizen@outlook.com)
PRODUCT INFORMATION
Our products are made in Taiwan with local and imported premium ingredients.
No, they do not. We only use natural colours, flavours and sweeteners in the manufacturing of our products.
Safety during pregnancy and breastfeeding is our top priority.
The answer is different for each product, and depends on the ingredients, your individual health, and your stage of pregnancy or nursing.
The shelf life or expiration date is printed directly on the product packaging box. To maintain product quality until that date, always store the item in a cool, dry place, away from direct sunlight and heat.
SUBSCRIPTION
Exclusive Savings: Enjoy a discounted rate on every bottle compared to one-time purchases.
Automatic Delivery: Never worry about running out of your supplements. We ship your favorites directly to your doorstep every 4 weeks.
Priority Support: Subscribers get first access to new product launches and special promotions.
Yes, absolutely. We believe your health journey should be stress-free. You can cancel your subscription at any time through your account dashboard. There are no long-term contracts or hidden cancellation fees.
You will be billed every 4 weeks on the anniversary of your original purchase. For example, if your first order is placed on a Monday, your next payment will be processed 28 days later. We will always send you a confirmation email once your payment is processed and your order is on its way.
Yes! We know your health needs can evolve. You can easily swap products, add new supplements, or adjust quantities by logging into your Nutizen account. Simply make your changes at least 24 hours before your next scheduled billing date to ensure your upcoming shipment is updated.
EXHCHANGE AND REFUND POLICY
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
Yes, you can exchange an item for a different product. If there’s a price difference, we’ll either charge or refund the difference accordingly.
Items must be unused, in their original packaging, and in the same condition you received them for a full refund. Opened or used products may be eligible for partial refund or exchange, subject to inspection.
To start a return or exchange, please contact our customer service team with your order number and reason for return. We’ll provide you with a return authorization and further instructions.
We offer exchange or refund within 60 days of delivery, provided the item is unused and in its original packaging. Please see our full [Return Policy Link] for details.
Once we receive your return, refunds are typically processed within 5-7 business days. The credit may take an additional 3-5 business days to appear on your account, depending on your bank.